Refund Policy

30-Day Quality Guarantee If your item arrives damaged or defective, we’ve got you covered. Contact us at [support@vluxia.com] within 30 days of delivery with a photo of the issue for a full refund or a free replacement.

Returns To be eligible for a return, your item must be unused and in its original packaging. Please note that for "change of mind" returns, the customer is responsible for return shipping costs.

Lost Packages If your order hasn’t arrived within 45 days of shipment, we will issue a full refund or send a replacement immediately.

How to Start Email us at [support@vluxia.com] with your order number. Please do not send items back to the manufacturer without contacting us first.